Shipping & Returns
1. Shipping Areas
We currently ship to all addresses within the United States and internationally.
2. Shipping Carriers
We partner with trusted carriers to ensure your order arrives safely:
- UPS: Ground and expedited delivery options
- FedEx: Express and ground shipping services
- USPS: Priority Mail and Ground Advantage
3. Shipping Costs
Shipping costs are calculated based on:
- Package weight (our products weigh approximately 15 oz per item)
- Destination address
- Selected shipping speed
- Carrier choice
Shipping costs are displayed during checkout before you complete your purchase.
4. Processing Time
Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days.
5. Delivery Timeframes
Standard Shipping (5-7 business days)
Most economical option for non-urgent orders
Expedited Shipping (2-3 business days)
Faster delivery for quicker arrival
Express Shipping (1-2 business days)
Priority delivery for urgent orders
Delivery times are estimates and may vary based on carrier performance and external factors.
6. Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Customers with accounts can also track orders through their account dashboard.
7. Shipping Address Requirements
Please ensure your shipping address is complete and accurate. We cannot be responsible for packages delivered to incorrect addresses. Address changes after order placement may not be possible.
8. Damaged or Lost Packages
If your package arrives damaged or goes missing during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
9. Holiday and Weather Delays
Shipping may be delayed during holidays, severe weather, or other circumstances beyond our control. We will notify customers of any expected delays when possible.
10. Returns Policy
We want you to be satisfied with your purchase. If you're not completely happy with your product, please contact our customer service team within 30 days of receipt for return instructions.
11. Contact for Shipping Questions
For questions about shipping or to track your order, contact us at:
HEMME LLC, dba Naturellene™
2501 Chatham Rd, Suite R
Springfield, IL 62704
Phone: 1-844-710-4277
Email: hello@naturellene.com
Last updated: January 2026